New requirements for tow truck drivers are coming into effect to curb predatory practices and ensure fair, transparent services for Alberta drivers

News Release

Cracking down on predatory towing

New requirements for tow truck drivers are coming into effect to curb predatory practices and ensure fair, transparent services for Alberta drivers.

Alberta’s government will implement additional rules that establish a clear, provincewide standard for towing and storage operators, strengthening consumer protections and holding dishonest operators accountable.

Effective April 1, tow truck drivers will be required to clearly communicate all towing and storage costs and obtain consent before towing begins. Violators of these new rules can face penalties ranging from $100,000 to $300,000, or up to two years in jail.

“Predatory towing practices are unacceptable. These new rules send a clear message that operators who take advantage of Albertans in their time of need will be held accountable. Alberta drivers deserve confidence that when their vehicle needs to be towed, they will be treated fairly, consistently and with full transparency.”

Dale Nally, Minister of Service Alberta and Red Tape Reduction
The new rules will empower Albertans to better understand their rights before and after receiving towing services. By establishing a consistent, provincial response to predatory towing practices, these changes will help boost confidence in the marketplace. While consent is generally required, exceptions apply when towing occurs at the direction of law enforcement, a property owner, or another government authority.

“The EPS welcomes regulations that set clear provincewide rules to protect drivers and impose penalties on violators. As the EPS continues to focus on traffic safety, we agree with a process for towing that prioritizes fairness, consistency and safety on our roadways.”

Angela Kemp, Superintendent, Operational Support Division, Edmonton Police Service
“AMA welcomes these new actions to strengthen consumer protection in Alberta’s towing industry. Predatory towing practices that take advantage of Albertans in stressful situations have no place in our province, and clearer rules will help ensure people can feel confident they’ll be treated fairly when they need a tow. These changes also support the many reputable towing operators who already uphold high standards of service across Alberta.”

Michelle Chimko, president and CEO, Alberta Motor Association
These protections build on measures introduced in August 2025 and follow extensive engagement with industry, law enforcement and consumer advocates to address concerns about unethical practices, excessive fees and lack of transparency in the towing sector.

Quick Facts
The Vehicle Towing and Storage Regulation establishes clear requirements for towing and storage businesses, including:
Obtaining consumer consent before towing begins, except when directed by law enforcement or a government authority.
Providing written estimates of all towing and storage costs before a vehicle is towed.
Ensuring consumers have access to their vehicles and personal belongings at no charge.
Requiring invoices with itemized costs and full details of services provided.
Mandating the use of the most direct route for towing.
Providing notification if a vehicle is moved.
Maintaining records of all services and consent obtained.
Establishing exemptions in situations when towing occurs at the direction of law enforcement, for municipal parking enforcement or at the direction of a property owner when a vehicle has been left on their property.
Related information
Vehicle Stowing and Storage Regulation