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Health Minister, AHS respond to Protection for Persons in Care decisions

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Health Minister responds to Protection for Persons in Care decisions

Health Minister Sarah Hoffman issued the following statement on the release of decisions related to reports of mistreatment of three residents at the Kipnes Centre for Veterans in late 2014 and early 2015.

“I am deeply disturbed by cases of abuse at the Kipnes Centre that an investigation has determined to be founded, and by a new allegation at the facility that has recently come to our attention. Our seniors have a right to live in a safe environment, and cases of mistreatment will absolutely not be tolerated.

“The allegations from late 2014 and early 2015 were investigated thoroughly under the Protection for Persons in Care Act. Kipnes has been given directives to which they must respond, and staff involved have been subject to disciplinary action. We have also been informed that CapitalCare and AHS have both completed reviews at the Centre, and have already taken a number of actions.

“As with any case of reported abuse, we are taking the most recent allegation very seriously, and the Edmonton Police Service is investigating. Protection for Persons in Care will also be thoroughly investigating this alleged incident. I’ve asked that the investigation be expedited in light of the other recent issues at this facility.

“I want to reassure residents at the Centre – and their families and loved ones – that their safety and the quality of care they receive are our highest priorities. Officials from Alberta Health Services are monitoring the facility and providing support to staff and management in implementing the directives. They will work with the facility until all concerns have been addressed.

“Families that report incidents to Protection for Persons in Care are to be commended. Through their vigilance, they help us identify ways to improve safety in seniors’ facilities. Alberta Health is in the process of finalizing new care standards for all continuing care facilities. These standards will also help prevent these types of incidents from happening.

“I also want to acknowledge the dedicated, hardworking staff in Alberta’s continuing care system. These individuals take care of our loved ones every day, and do their best to make people in our facilities feel safe and at home. By far, the vast majority of them provide the quality, compassionate care we hope and expect our loved ones will receive.”

AHS responds to PPIC decisions on Kipnes Centre for Veterans issues

EDMONTON – Deb Gordon, Vice-President and Chief Health Operations for Northern Alberta, provided the following statement today regarding two Protection for Persons in Care (PPIC) decisions involving three residents at Kipnes Centre for Veterans in Edmonton:

Our thoughts remain with these residents and their families. Nobody should ever be harmed in any of our facilities, or those of a contracted care provider. Residents and their families have the right to high quality, compassionate care; anything else is unacceptable.

We will continue to work closely with CapitalCare to meet the PPIC recommendations and help ensure residents receive the care and treatment they need.

In parallel with CapitalCare’s internal review of the incidents, AHS conducted a quality review and provided required actions to CapitalCare to address identified areas for improvement. As a result, the following actions are taking place at Kipnes Centre for Veterans:

  • Care managers’ work assignments have been reviewed and revised to help ensure they have more direct oversight and presence on care units.
  • The centre has revised site admission packages and is providing ongoing information to residents and families on how to report concerns.
  • Staff education has taken place to:
    • Remind them to treat residents respectfully and with empathy.
    • Use appropriate equipment and techniques for moving residents.
    • Document and report any unusual incidents.
    • To manage aggressive, physical and verbal behaviours arising from residents’ conditions and/or illnesses.
  • The Centre has changed its family forum process from a large group to a series of small-scale gatherings for residents and families to allow for open communication, share concerns and challenges, discuss ideas, and provide education.

AHS has been in contact with the families concerned since these incidents arose. In addition, AHS has provided on-site support at Kipnes Centre for Veterans for staff and management as they implement the actions and directives. The support will continue until AHS is satisfied the actions have been fully implemented.

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