Philippines

BPI announces restoration of properly working internal system

 

BPI announces restoration of properly working internal system

By Joann Santiago

MANILA (Philippines News Agency) — Ayala-led Bank of the Philippine Islands (BPI) said it has corrected the technical glitch on its system, which resulted to mispostings of its account holders’ transactions from April 27 to May 2, 2017.

In a statement, the bank said that as of 10 p.m. Wednesday, it has “rectified the mis-postings related to the internal systems problem.”

“Access to ATMs (automated teller machines) has also been restored,” it said.

“Please accept our gratitude for your patience, and our apologies for any inconvenience you may have experienced,” it added.

The system glitch resulted to chaos among BPI clients, who reported as much as negative balances while others saw balances doubling or rising more than what they actually have.

BPI decided to temporarily halt the operations of its electronic channels Wednesday morning after receiving reports about the glitch and for the bank to address the issue.

BPI Senior Vice President Catherine P. Santamaria, in an earlier briefing, stressed that the problem was caused by internal error and not hacking as claimed by some.

She said the problem affected “only some” of their eight million clients, and mostly in Metro Manila.

She said the glitch only affected the processes and not the actual funds.

“We’re so confident that it will (be) solved (within the day) because we know the root cause,” she said. (PNA)

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