Edmonton

ETS update on service resumption and other fall changes 

News Release

ETS update on service resumption and other fall changes 

Fall is typically one of the busiest times of year for public transit in Edmonton, as schools and post-secondary institutions resume classes. Current transit ridership remains around 50 per cent of pre-COVID-19 levels, however, recent data shows signs that ridership is slowly increasing. “We’re starting to see a gradual return to transit. We’re starting to welcome customers back, and we’ll continue to monitor service closely to help support Edmontonians’ travel needs,” said Eddie Robar, Branch Manager, Edmonton Transit Service. “I rode the LRT last week and was pleased to see that just about everybody was wearing a mask. It’s important that we help keep each other safe and follow provincial guidelines.”  ETS School Special bus routes are in place for public and Catholic schools across the city. ETS Inspectors will continue to closely monitor school routes throughout September.  ETS continues to prioritize the safety of transit customers and staff. Enhanced cleaning, with electrostatic sprayers, is used to disinfect every ETS vehicle before it goes into service, and all in-service buses have a protective Operator shield to provide a physical barrier between the Operator and passengers. As of September 14, mask/face covering compliance was 98 per cent on buses and 88 per cent on LRT.   Transit fares resumed in June, and currently about 95 per cent of regular sales outlets (e.g. Sobeys, Safeway, Shoppers, Rexall, etc) are selling transit fare products.  Update for Ride Transit Program participants  Due to COVID-19, most City-operated facilities remain closed for in-person Ride Transit Program pass sales. Only a limited number of in-person appointments are available for Ride Transit participants to purchase a monthly pass at select City recreation facilities. As a result, and based on program participant feedback, new sales channels have been introduced to purchase October Ride Transit Program passes. Passes will need to be mailed, and may take up to 10 business days via Canada Post. The City will monitor sales volume closely. Below are the available options to help participants receive their pass by October 1:
Online – starting September 18

  • Purchases can be made online at ride.edmonton.ca 24 hours a day, 7 days a week. 
  • At this time, only credit card purchases (VISA, Mastercard, American Express) are available online; ETS is working to implement VISA Debit and Debit Mastercard as soon as possible. 

Phone

  • By calling 780-423-RIDE (7433) from Monday to Friday (8 a.m. – 4:30 p.m.). 
  • Payment options: VISA Debit, Debit Mastercard, VISA, Mastercard, American Express. 

By Appointment at a Recreation CentreIf none of the above options are possible, participants can call 780-423-RIDE (7433) to schedule an appointment at one of four City-operated recreation facilities to make their purchase in person. Appointment capacity is limited to minimize in-person contact and adhere to occupancy restrictions at recreation facilities. 
For more information about payment options for October program passes, please visit edmonton.ca/ridetransit.
Auto-Debit for November Pass 

  • We strongly recommend program participants sign-up for the auto-debit option by Monday, September 21.  
  • An automatic withdrawal would come out of the applicant’s bank account a few weeks before the applicable month, and passes are mailed.
  • For a November pass, and future monthly passes, this is the easiest way to purchase.

We are in these challenging times together. To help each other stay safe and healthy, please continue to follow public health guidelines by practicing physical distancing and wearing a mask or face covering while using transit.

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